Position Summary:

To receive and properly route incoming telephone calls to the appropriate departments.

Responsibilities:

1. Answer telephones promptly and professionally.
2. Route incoming calls to appropriate departments or personnel.
3. Answering routine patient questions related to office activities.
4. Informing of telephone calls or using interoffice communication equipment.
5. Relay or route written or verbal messages.
6. Place telephone calls to patient to confirm appointments for the next day.
7. Verifies insurance eligibility.
8. Calls to confirm appointments for the next day with patients.
9. Proficient in EMR such as MDVita2000.
10. Performs other assigned duties as directed by the Manager.

Qualifications:

• High school graduate
• Excellent interpersonal and communication skills
• Previous medical office experience preferred
• Bilingual

IMPORTANT NOTE FOR INTERNAL CLINICA LAS MERCEDES APPLICANTS
Inform your immediate supervisor that you are applying to the any of the positions posted and should be working for more than 3 months in the current position.

If you are interested, please click here to fill out this form.

Responsibilities:

1. Transport patients from Place of origin to doctor’s appointments in courteous and timely manner. Position requires a high commitment to service excellence.
2. Contact patients by phone and arrange pick-up time.
3. Prepare and make the route in an efficient way.
4. Stays in contact with Transportation Dispatcher via phone due to changes in schedule.
5. Assist patients enter and exit vehicle; operates lift gate to facilitate Transport of wheelchair patients.
6. Maintain daily log of mileage, number of trips, passengers and destinations.
7. Participate in educational trainings.
8. Works flexible extended hours as work dictates.
9. Check and maintains van daily and ensure that it is mechanically safe and clean.
10. Perform other duties as assigned.

Qualifications:

• Excellent customer services. Must interact with patients in a respectful and amicable manner. Employees are expected to treat patients with compassion and protect their rights.
• Ability to transport members in a safe, timely and efficient manner.
• Good driving record and knowledge of county streets and addresses.
• Be able to pass the pre-employment substance abuse screening, background check, random drug test or any other test required by the D.O.T and LOGISTICARE.
• Able to lift, carry, bend and maneuver wheel chairs and assist patients into and out of vehicle.

Environmental/Working Conditions: Occasional stress related to work/load and patients with urgent needs.

Physical Demands:

• Job may require occasional lifting/carrying/pushing wheelchairs.
• Requires sitting, standing and driving for extended hours.

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description change the at-will employment relationship existing between the institution and its employees.

IMPORTANT NOTE FOR INTERNAL CLINICA LAS MERCEDES APPLICANTS
Inform your immediate supervisor that you are applying to the any of the positions posted and should be working for more than 3 months in the current position.

If you are interested, please click here to fill out this form.

Responsibilities:

1. Ability to respond high volumes of calls and able to multi-task
2. Exceptional phone skills, problem solving, time management and organizational skills
3. Able to communicate effectively with others and communicate in writing clearly
4. Ability to work in a team environment
5. Strong computer proficiency with Microsoft Excel, Word and Outlook
6. Proficient in EMR and Trip 2 system.
7. Performs other assigned duties as directed by the Director of Transportation.

Qualifications:

• High school graduate or GED
• Customer Service experience
• Communication and interpersonal skills
• Strong attention to detail

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description change the at-will employment relationship existing between the institution and its employees.

IMPORTANT NOTE FOR INTERNAL CLINICA LAS MERCEDES APPLICANTS
Inform your immediate supervisor that you are applying to the any of the positions posted and should be working for more than 3 months in the current position.

If you are interested, please click here to fill out this form.

Responsibilities:

1. Generates daily admissions report
2. Request medical records related to hospitalization
3. Scheduling Hospital and ER follow-up appointments
4. Generates weekly and end of the month excel reports
5. Proficient in EMR and Trip 2 systems
6. Performs other assigned duties as directed by the UM Manager

Qualifications:

• High school graduate or GED
• Microsoft office proficient (Word and Excel)
• Good communication and organizational skills
• Strong attention to detail
• Bilingual

IMPORTANT NOTE FOR INTERNAL CLINICA LAS MERCEDES APPLICANTS
Inform your immediate supervisor that you are applying to the any of the positions posted and should be working for more than 3 months in the current position.

If you are interested, please click here to fill out this form.

Position Summary

To ensure the patients and other visitors have a pleasant, satisfying and courteous experience with the center, via telephone or in person.

Responsibilities:

1. Greeting patients and visitors when they enter the center.
2. Answer telephones promptly and professionally.
3. Schedules primary care visits and other appointments accordingly.
4. Verify patient insurance information, per plan policy.
5. Collects and logs co-payments and payments received for medical services rendered and submit it with receipt to the Center Managers or designee.
6. Contacts patients one day, prior to scheduled appointment to verify upcoming appointments.
7. Initiates new patient process by scanning insurance membership card, picture Identification and any other documentation such as Medicare or Medicaid.
8. Maintains professional conduct and appearance at all times.
9. Arranges patient transportation for patients in need, to facilitate appointments with their Primary care physician or any other appointments.
10. Safeguard patient privacy and confidentiality.
11. Proficient in EMR
12. Performs other assigned duties as directed by the Manager.

Qualifications:

• High school graduate or GED
• Customer service and interpersonal skills
• Previous medical office setting experience preferred
• Bilingual

IMPORTANT NOTE FOR INTERNAL CLINICA LAS MERCEDES APPLICANTS
Inform your immediate supervisor that you are applying to the any of the positions posted and should be working for more than 3 months in the current position.

If you are interested, please click here to fill out this form.

Position Summary

To ensure the patients and other visitors have a pleasant, satisfying and courteous experience with the center, via telephone or in person.

Responsibilities:

1. Greeting patients and visitors when they enter the center.
2. Answer telephones promptly and professionally.
3. Schedules primary care visits and other appointments accordingly.
4. Verify patient insurance information, per plan policy.
5. Collects and logs co-payments and payments received for medical services rendered and submit it with receipt to the Center Managers or designee.
6. Contacts patients one day, prior to scheduled appointment to verify upcoming appointments.
7. Initiates new patient process by scanning insurance membership card, picture Identification and any other documentation such as Medicare or Medicaid.
8. Maintains professional conduct and appearance at all times.
9. Arranges patient transportation for patients in need, to facilitate appointments with their Primary care physician or any other appointments.
10. Safeguard patient privacy and confidentiality.
11. Proficient in EMR
12. Performs other assigned duties as directed by the Manager.

Qualifications:

• High school graduate or GED
• Customer service and interpersonal skills
• Previous medical office setting experience preferred
• Bilingual

IMPORTANT NOTE FOR INTERNAL CLINICA LAS MERCEDES APPLICANTS
Inform your immediate supervisor that you are applying to the any of the positions posted and should be working for more than 3 months in the current position.

If you are interested, please click here to fill out this form.

Position Summary

To greet customers/patients pleasantly and with courtesy, provide visitors with all directions and information regarding the medical centers.

Responsibilities:     

1. Provide optimal level of customer service and maintain professionalism to resolve all customer service issues and provide information, if necessary.
2. Able to manage several patients and greet everyone politely and assist with special requests of patients.
3. Coordinate with front desk personnel and assist to reduce number of front counter visits by patients. Manage communication of patients and ensure the authenticity of information provided.
4. Should be an active listener, giving full attention to what other people are saying, taking time to understand, ask question when appropriate and not interrupting at inappropriate time. Convey information effectively.
5. Critical thinking to identify how to handle situations as the arise to be aware of other’s reactions and why they react as they do.
6. Person should like to work with others instead of working alone.
7. Job requires attention to detail as well as being thorough in completing job tasks on time.
8. Should be EMR proficient.
9. Should be able to stand for long periods of time and have quick reaction time.
10. Will orient and assist patients and visitors in the waiting room and maintain a general orderliness of the waiting room.
11. Will keep the waiting room tidy, alert the environmental department, if necessary.
12. Performs other job duties directed by Manager.

Qualifications:

• High School Diploma or GED
• Previous experience in the area of customer service, medical center preferred.
• Bilingual.

IMPORTANT NOTE FOR INTERNAL CLINICA LAS MERCEDES APPLICANTS
Inform your immediate supervisor that you are applying to the any of the positions posted and should be working for more than 3 months in the current position.

If you are interested, please click here to fill out this form.